FAQ

Date: 2020-10-20 Categories: FAQ Hits: 7496


Q1: What products does Shangfan Food mainly offer?

A: We specialize in high-quality butter cookies and pastries, including Butter Floral Cookies, Danish Fancy Butter Cookies, Lace Butter Cookies, Oat Butter Cookies, Butter Shortbread, and various gift boxes.

Q2: Where is your factory located?

A: Our factory is located in Chashan Town, Dongguan City, Guangdong Province, a renowned food town in China. We have a garden-style plant covering over 10,000 square meters.

Q3: Do you have any international certifications?

A: Yes. We have obtained FSSC22000, HACCP, and FDA registration, ensuring our products meet global food safety standards.

Q4: Can you customize products for my brand?

A: Absolutely. We have a professional R&D and design team that can develop customized flavors, packaging, and product specifications based on your requirements.

Q5: What is your production capacity?

A: Our daily production capacity exceeds 500,000 pastries and 20 tons of cookies. Monthly output reaches 500 tons of cookies and 13 million pastries.

Q6: What is the minimum order quantity (MOQ)?

A: MOQ varies by product. Please contact us with your specific requirements, and we will provide details accordingly.

Q7: Do you offer OEM/ODM services?

A: Yes, we provide both OEM and ODM services. We can handle everything from R&D and design to production and packaging.

Q8: How can I get samples?

A: Please send us your inquiry, and we will arrange sample delivery. Sample fees may apply but will be refunded upon formal order placement.

Q9: What is the shelf life of your products?

A: Shelf life varies by product, typically ranging from 5 to 12 months. Specific information is provided on each product's packaging.

Q10: Which countries do you export to?

A: We serve customers across China and overseas markets, including Europe, North America, Southeast Asia, and other regions.